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Order Methods

We understand that our customers will have different preferences for shopping so we offer two methods of making a purchase.

BY PHONE:

If you are in a hurry or you would like some friendly and personal service simply pick up the phone and call us on +64 9 478 2814 as our store in Albany (just 10mins north of Auckland CBD) is open seven days a week. You will need to tell us the item description and brand so have that information at hand. We may be able to give you a shipping quote straight away, otherwise we can email it to you or call you back. Upon confirmation that you are happy with your order, we will take your credit card information over the phone and charge the confirmed amount. Alternatively you can make an electronic payment into our account. Goods will be dispatched once payment is received.

ONLINE:

Simply make your selections and add them to your cart. On the shopping cart page, you can update quantities or remove items. When you are happy with your order, select the "checkout" option. When making a purchase on line you have the option of creating an account but you can still make purchases without doing so. If you choose to create an account you will be able to log back in to view your order information, save items to your wish list and receive email updates on any new items and promotions. When logged in to your account your address details will load automatically onto the checkout page but you may edit these if they have changed. You can create an account at any stage by selecting the "Account" tab on the top right corner of the screen or through the checkout page.

TERMS AND CONDITIONS

This online store is made available to you under the following policies and conditions:

1. SHIPPING

We only ship within New Zealand and shipping is free for orders and purchases valued $100 or more (excluding Chatham Islands). All other orders under $100 will incur a shipping fee which will be quoted at checkout.

2. DELIVERY METHOD

Your purchase will be sent by courier.

At this time, we only deliver to New Zealand addresses. We do not deliver to Post Office boxes.

Please note that a signature is required for all deliveries and you should inspect the package before signing for any signs of damage. The goods become the recipient's property and responsibility once they have been signed for at the time of delivery.

If goods do not arrive when you expect them to (see our Delivery Period), please contact us within 24 hours. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

If any goods arrive damaged, please contact us within 24 hours of delivery. Please return the damaged goods to us in the condition received by you with all original packaging, together with all packing slips. At our election, we will either repair or replace the goods or refund the price to you.

3. DELIVERY PERIOD

We aim to dispatch your products within 48 hours of purchase and you will receive an email that confirms that your order has been dispatched. If any of it items you ordered are not in stock, we will notify you within 48 hours with an estimate on the lead time, and if this is too long to wait you may cancel your order.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by entering the tracking number emailed to you in the dispatch email, into the courier's website.

Delivery times are as follows:
North Island: 1-3 days
South Island: 1-4 days
Rural delivery: 1 day extra to the above

4. PAYMENT OPTIONS

Our prices are quoted with GST (Goods & Service Tax). All purchases are charged in New Zealand Dollars only.

You can pay by:
i. direct credit (our bank details will be provided to you on checkout)
ii. credit card (we currently accept Visa and Mastercard)

We also have financing option available, please email us if you are interested in financing your purchase as all quotes and lending are subject to application, approval and lending criteria.

5. EXCHANGE AND REFUND

We would like you to buy with confidence so we offer a 30 day money back guarantee. You can return any product purchased from waterjunkie.co.nz in an unused, brand new condition within 30 days of the date of the purchase and we will refund your money back. Please advise us by email quoting your invoice number if you return a product to us. All purchases must be returned and inspected before any refund will be granted.

Gift cards cannot be returned. They are non-refundable and cannot be redeemed for cash.

6. SECURITY

Our shopping cart is fully secure using Secure Sockets Layer (SSL). SSL is a commonly-used protocol for managing the security of a message transmission on the Internet. Your credit card details are split and encrypted, so they cannot be read even in the unlikely event of the purchase details being intercepted. Credit card details are not stored.

7. PRIVACY

We want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. We take your privacy very seriously. The information which we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties without your prior consent. You have certain rights to access information about yourself and if necessary to ask for it to be deleted or corrected.

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